Contact Information:

  • Phone: +44-207-117-6319
  • Address: Heygate Street, London, SE17 1FT, United Kingdom
  • Email: sales@azongalaxy.com

At Azon Galaxy, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, we offer a 14-day return policy. Please review the following guidelines for returns and refunds:

1. Eligibility for Returns

  • Items must be returned within 14 days of the delivery date.
  • Products must be unused, in their original packaging, and in the same condition as received.

2. Process for Returns

  • Contact our customer service team at sales@azongalaxy.com to initiate a return.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our team will provide you with a Return Authorization Number (RAN) and return instructions.

3. Shipping Returns

  • You are responsible for the cost of returning the item(s).
  • Please ensure that the item(s) are securely packaged to prevent damage during transit.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

6. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at sales@azongalaxy.com.

7. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at sales@azongalaxy.com.

For any further assistance, feel free to reach out to our customer service team. Thank you for shopping with Azon Galaxy Ltd.